Privacy Enquiries — Contact Us
Introduction
Mark Institute Australia Pty Ltd (ACN 666 631 590, ABN 37 666 631 590) (“Mark Institute Australia”, “We”, “Us” or “Our”) is committed to protecting your privacy. We are bound by the Privacy Act 1988 (Cth) as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) and the Australian Privacy Principles (APPs) set out in that Act.
This Privacy Policy governs how we collect, store, use and disclose personal information obtained through your use of our website at markinstitute.edu.au and through your enrolment in, or enquiry about, our nationally recognised training courses. Please read this policy carefully before using our website or submitting personal information to us.
By using our website or providing your personal information to us, you agree to the practices described in this policy. If you do not agree, please do not use our website. This Privacy Policy forms part of our Terms of Service Agreement.
1. Definitions
Unless otherwise specified, the following definitions apply in this Privacy Policy:
- Personal Information — Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not.
- Sensitive Information — A subset of personal information including health information, racial or ethnic origin, religious beliefs, sexual orientation, or criminal history.
- You / Your — Any person who uses our website or provides personal information to us, including prospective students, enrolled students, employers, and their representatives.
- Website — The Mark Institute Australia website located at markinstitute.edu.au and any associated digital platforms operated by us.
- RTO — Registered Training Organisation — Mark Institute Australia Pty Ltd, registered with ASQA under RTO Code 46473.
2. Collection of Personal Information
2.1 What We Collect
We will not ordinarily collect personal information about you except where you voluntarily provide it to us or it is provided to us with your authority. When you register for a training course, submit an enquiry, or create an account, we may collect:
- Full name, date of birth and gender
- Home address and contact details (phone number, email address)
- Unique Student Identifier (USI)
- Employment history and educational qualifications
- Medical information relevant to safe training delivery and work placement
- Emergency contact details
- National Police Clearance or NDIS Worker Screening Check details
- Vaccination records (as required for placement)
- Language, Literacy and Numeracy (LLN) assessment results
- Bank and payment details for course fee processing
2.2 How We Collect Information
We generally collect personal information directly from you when you:
- Complete an online enrolment or enquiry form on our website
- Contact us by phone, email or in person at our campus
- Attend training sessions, assessments, or work placement activities
- Register for and complete an LLN assessment
- Provide documentation during the enrolment or assessment process
- Subscribe to our communications or newsletters
2.3 Cookies & Website Tracking
When you visit our website, we use cookies and similar tracking technologies to record your browser type, operating system, pages visited, and usage patterns. This non-personal information helps us improve your experience. Cookies cannot collect personal information unless you have previously shared it on our website. You may disable cookies in your browser settings, however some website features may not function correctly.
2.4 Minimum Age
You must be 18 years of age or over, or have the consent of a parent or guardian, to register an account, submit an enquiry, or enrol in training with us.
3. Use of Personal Information
We collect and use your personal information only for purposes that are reasonably necessary for our functions and activities as a Registered Training Organisation. These purposes include:
- Processing your enrolment application and administering your training
- Issuing Statements of Attainment, Qualification Certificates, and other training records
- Reporting student activity data to NCVER (National Centre for Vocational Education Research) and relevant state training authorities as required by the NVETR Act 2011
- Verifying and linking your Unique Student Identifier (USI) as required under the Student Identifiers Act 2014
- Communicating with you about your course, fees, schedules, assessments, and any changes to training delivery
- Processing fee payments and administering payment plans
- Arranging work placement and coordinating with approved host organisations
- Conducting and recording LLN assessments and tracking training progress
- Complying with legislative, regulatory, and ASQA accreditation requirements as an RTO
- Performing administrative operations including accounting, risk management, and record keeping
- Responding to enquiries and providing student support
- Improving our services, website, and training delivery
We will not use or disclose your personal information for direct marketing purposes without your express written consent.
4. Disclosure of Personal Information
We will not disclose your personal information to third parties except as permitted or required by law. Where disclosure is necessary, the types of third parties we may share your information with include:
-
Government & Regulatory Bodies
NCVER, ASQA, state and territory training authorities — mandatory RTO reporting obligations under the NVETR Act 2011 and equivalent legislation
-
USI Registrar
To verify and link your Unique Student Identifier as required under the Student Identifiers Act 2014 (Cth)
-
Work Placement Host Organisations
Host organisations require certain student details (name, clearances, vaccinations) to facilitate safe and compliant work placements
-
Payment Processors
Authorised third-party payment platforms used to securely process course fee payments
-
IT Systems & Service Providers
Third-party systems used for student management, learning management, and communications, subject to confidentiality and data security obligations
-
Legal, Compliance & Law Enforcement
Courts, tribunals, law enforcement agencies, or regulatory authorities where required or authorised by law
-
Emergency Services
Where there is a serious and imminent threat to the health or safety of you or another person
We do not sell, rent, or trade your personal information to any third party for commercial purposes.
We will not disclose your personal information to overseas entities without your consent, unless required by law or where the recipient is subject to privacy protections substantially similar to the APPs.
Where we disclose personal information to a third party, we take reasonable steps to ensure that the third party handles that information in accordance with the APPs.
5. Access & Correction of Your Information
Under the APPs, you have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request, please contact us in writing using the details at the top of this page.
We will respond to your access or correction request within a reasonable timeframe. Where we have disclosed your personal information to a third party, we will take reasonable steps to notify them of any correction you have requested.
In limited circumstances we may decline an access request where required or authorised by law — for example, where access would pose a serious threat to health or safety, or would unreasonably affect another person’s privacy. In such cases, we will provide a written explanation for our decision.
6. Security & Retention of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Only authorised Mark Institute Australia personnel, contractors, and agents who are bound by confidentiality obligations will have access to your personal information.
As an RTO, we are required by the NVETR Act 2011 to retain student records for a minimum period. In addition, we retain personal information for at least seven (7) years following your last interaction with us, or for the period required by applicable law, whichever is longer.
After the applicable retention period has elapsed, personal information will be securely destroyed or permanently de-identified, unless retention is required by law, court or tribunal order, or for ongoing legal proceedings.
No data transmission over the internet can be guaranteed as fully secure. While we implement all reasonable safeguards, any personal information you transmit to us via our website is sent at your own risk.
7. Third Party Websites
Our website may contain links to third party websites including the USI Registrar (usi.gov.au), ASQA (asqa.gov.au), NCVER, government portals, and other relevant external platforms. These websites are not owned or controlled by Mark Institute Australia, and we are not responsible for their privacy practices or content.
We encourage you to review the privacy policy of any third party website before providing your personal information. We will not be liable for any loss or damage arising from your use of any third party website or service.
8. Privacy Complaints
If you believe that Mark Institute Australia has breached this Privacy Policy or the Australian Privacy Principles, please contact us in writing as soon as possible. We will acknowledge your complaint promptly and investigate it in accordance with our internal complaints process, providing a written response within 30 days.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner (OAIC)
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
- Website: www.oaic.gov.au
9. Changes to This Policy
We may update this Privacy Policy at any time by posting a revised version on our website. Where changes are material, we will notify you by email to the address registered in your account. Your continued use of our website or services after notification of changes constitutes your acceptance of the updated policy.
Policy changes will only apply to activities and information on a going-forward basis. We encourage you to review this policy periodically to remain informed of how we handle your personal information.
Document Information
| Document Name | Privacy Policy |
| Organisation | Mark Institute Australia Pty Ltd |
| ACN | 666 631 590 |
| ABN | 37 666 631 590 |
| RTO Code | #46473 |
| Version | v1.0 |
| Effective Date | 25 April 2026 |
| Next Review | April 2027 |
| Jurisdiction | Western Australia, Australia |
Questions About Your Privacy?
Our student services team is here to help with any questions about how we collect, use, or protect your personal information.
